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Delivery & shipping costs

The promises of Kenners: delivery times & delivery

You've finally made the decision and paid for your order! Now you would of course prefer to receive your things yesterday. We understand that, and that is why we do our best to supply as many items as possible from stock, so that your order is usually delivered the next day. On every product page you will therefore find reliable real-time stock information or the delivery time just above the shopping cart button if it is not in stock in our own warehouse.

Table of contents

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Free delivery from €49!

In the Netherlands , Belgium and Germany we ship completely free from €49 .
For smaller orders we ask for a contribution of only €4.95 in shipping costs.
Depending on your package and delivery address, we ship with the following carriers: PostNL, DHL or DPD.
For Belgium we usually choose DPD, and in the Netherlands PostNL or DHL. We usually ship to Germany with DHL.

We use one shipping rate for all shipments.
We always send letterbox packages with track & trace, unless otherwise agreed.
Normally a shipment is presented at least once. Depending on the carrier, a new delivery attempt will take place or the package will be taken to a collection point.  

Order until 10 p.m. in the evening!

If all products are in stock and your order is paid before 10 p.m., it will be shipped the same day, except on Saturdays. In the Netherlands you almost always receive it the next day (except on Sundays and public holidays).

You can recognize an in-stock product by this message above the shopping cart button:
✔ in stock

Meusually delivered the next day!

In the Netherlands, orders are delivered the next day in almost all cases (with the exception of Sundays and public holidays).
But keep in mind that sometimes something can go wrong with us and/or with the carrier, causing your package to be delayed. So if it is important that your package arrives on time, order well in advance.

Is it important that your order is delivered on time? Please contact us in advance .
We can then assess the risk in advance and take measures for the greatest chance of success.

Delivery times Belgium and Germany

In Belgium and (western) Germany the delivery time is 2-3 days (except Sundays and public holidays).
In the eastern part of Germany, delivery time can take up to 3-4 days (except Sundays and public holidays).  
You will always receive a track & trace link with which you can follow the delivery.

Shipping from Sunday to Monday

Orders are shipped 6 days a week , from Sunday to Friday (excluding public holidays).
Orders placed during the weekend will be shipped on Sunday evening (until 10:00 PM).
 
We are also available (to a limited extent) during the weekend. View our contact & opening hours .

Follow your shipment with track & trace

Every order from Kenners is sent with a track & trace link with which you can follow the delivery and the time of delivery. You will receive the track & track number (link) by e-mail from the carrier as soon as he has collected the package from our warehouse.

The link usually only becomes active after the package has been processed at the carrier's first depot (usually overnight). The next morning the track & trace link should show an active status. If this is not the case, it is best to contact us .  

Didn't receive an order confirmation?

You have ordered and paid for your items, the money has already been debited, but you have not yet received confirmation of your order from us? That is of course not our intention. We send our confirmations automatically. In this article we explain what could have gone wrong and how you or we can resolve this as quickly as possible.

Missed a delivery attempt?

Did you miss the carrier's delivery? Do not panic! Open the track & trace link you received from us and check the status. Most carriers offer options to provide a new delivery instruction or to deliver the package to a collection point nearby. Some carriers only make one delivery attempt and send the package directly to a collection point. Please contact the carrier's customer service first for the most accurate information and current options . The carrier's contact options can be found on the track & trace page. Keep the track & trace code at hand when you call the carrier or send an email.  

Incorrect delivery address provided?

For delivery in the Netherlands, we automatically check whether the specified delivery address has been entered correctly (by zip code and house number). For all other countries (including Belgium and Germany), you are responsible for the accuracy of the data. If a shipment fails due to an incorrectly entered delivery address, we will recalculate shipping costs for the new shipment.  

Partial delivery on request

Orders from €98 can be shipped in a maximum of two partial deliveries upon request .
We only split smaller orders to the Netherlands, Belgium and Germany upon request and for a contribution of €4.95 in shipping costs. Other countries are not eligible for partial delivery.

We may not be able to process your request for partial delivery on time, especially in the evenings, weekends and during busy times. Please take this into account when ordering and paying for multiple products with different delivery times. You can always contact us in advance to discuss the possibilities. We are always willing to help.  

    Pick up order?

    Collection is possible at our central warehouse in Nieuwveen. Below you will find the address and the rules.

    • Please contact us before 5:00 PM on workdays to schedule a pick-up order
      We are closed on Sundays, so please contact us before 5pm on Friday.
      We will then ensure that you can collect it the same day ( at least two hours later ).
    • No payment options: the order must be paid in advance.
    • For orders smaller than €49, a collection fee of €4.95 will be charged.

      Collection address
      Monta Nieuwveen BV (formerly WSSN)
      Schoterhoek 2
      2441 LD Nieuwveen
      View route

      Collection times
      Monday to Friday: 10:30 AM - 8:00 PM.
      Sunday: 2:00 PM - 8:00 PM