Complaints procedure

We are sorry that you have a complaint about a product or our services. We would love to hear your complaint. We will do our best to resolve it as well as possible. You can make your complaint known by e-mail, post or telephone. After receiving your complaint, we will try to resolve it to your satisfaction.

Our data

E-mail: [email protected] 

You can also call us or use our contact form.
After receiving your complaint you will receive a confirmation from us. We will respond to your complaint within 3 working days of receipt. If it requires more time, we will inform you of this.

Independent disputes committees

If we cannot resolve it together, you can also submit your complaint to a disputes committee, for which there are the following options:

• Thuiswinkel Waarborg (Homestore Guarantee): You can submit your complaint to Thuiswinkel Waarborg for mediation via the following link: Submit a complaint to Thuiswinkel Waarborg. 
• Thuiswinkel Disputes Committee: You can also submit the complaint to the Thuiswinkel Disputes Committee.
• European Disputes Committee: You can also submit your complaint to the Disputes Committee via the European ODR Platform.